Got questions about sustainable shopping, orders, or our vetting process? We've got you covered.
Placing an order is simple! Browse our curated eco-friendly products, add your favourites to the bag, and proceed to checkout. You can pay via UPI, Net Banking, Credit/Debit Cards, or Wallets through our secure Razorpay gateway.
You'll receive an order confirmation email immediately after payment.
We accept all major payment methods including:
All transactions are encrypted and processed securely via Razorpay.
You can modify or cancel your order within 2 hours of placing it, as long as it hasn't been dispatched by the vendor.
To cancel, go to My Account → My Orders → Cancel Order, or email us at hello@ecosthi.com with your order ID.
During checkout, you'll find a "Apply Coupon" field on the Order Summary page. Enter your promo code there and click Apply. The discount will be reflected before you proceed to payment.
New customers can use ECO20 for 20% off their first order!
There's no minimum order value — you can order even a single product. However, free delivery is available on orders above ₹499. Orders below ₹499 attract a standard delivery fee of ₹49.
Currently, Cash on Delivery is available on select pin codes and for orders below ₹2,000. COD availability is shown at the checkout stage based on your delivery address.
Delivery timelines depend on your location and the vendor:
Estimated delivery dates are shown on the product page and confirmed in your order summary.
Yes! Every order shipped by Ecosthi uses 100% plastic-free packaging. We use recycled cardboard boxes, kraft paper fillers, paper tape, and compostable mailers.
If you receive a product in non-eco packaging from a vendor, please report it to us at hello@ecosthi.com — this is a violation of our vendor standards and we'll investigate immediately.
Yes, we ship to all states and union territories across India. Just enter your pin code at checkout to confirm delivery availability for your specific address.
Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also track your order anytime from My Account → My Orders → Track Order, or by visiting our Track Order page.
Absolutely! Ecosthi offsets 100% of the carbon emissions from every delivery through partnerships with verified reforestation projects. Every shipment you receive plants trees and supports cleaner air.
You can see the impact of your orders — trees planted and CO₂ offset — in your account dashboard.
We offer a 7-day hassle-free return policy from the date of delivery. Products must be unused, in original packaging, and accompanied by the invoice.
Once we receive the returned item and verify its condition, refunds are processed within 5–7 business days. The time taken to reflect in your account depends on your bank or payment provider:
We're so sorry! Please contact us within 48 hours of delivery with your order ID and photos of the damaged/wrong product at hello@ecosthi.com.
We'll arrange a free pickup and send you a replacement or full refund — whichever you prefer — at no extra cost.
Yes, direct exchange is available for clothing and fashion items (size/colour changes) within 7 days of delivery. For other categories, we recommend initiating a return and placing a fresh order for the desired product.
To request an exchange, contact us at hello@ecosthi.com or call us during support hours.
Every brand applying to sell on Ecosthi goes through our rigorous 18-point sustainability audit conducted by our in-house environmental scientists. We evaluate:
Brands are re-audited annually. We maintain zero tolerance for greenwashing.
Depending on the product category, we look for certifications such as:
We're proud of the impact our community has created together:
Greenwashing is when a brand misleadingly claims to be eco-friendly without genuine sustainable practices — for example, using the word "natural" on a product full of synthetic chemicals.
We prevent it by requiring verifiable documentation and third-party certifications for every claim. Our auditors make physical or virtual visits to manufacturing facilities where necessary. Any brand found misrepresenting itself is immediately removed from our platform.
Please do! Our community is our biggest watchdog. If you suspect a product or brand isn't living up to its sustainability claims, email us at hello@ecosthi.com with details.
Every report is investigated by our sustainability team within 72 hours.
You can sign up using your email address or Google account. Once registered, your account dashboard lets you manage orders, wishlist, saved addresses, and sustainability impact stats.
To edit your profile, go to My Account → Profile Settings.
On the login page, click "Forgot Password?" and enter your registered email address. You'll receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive.
We're sad to see you go! To delete your account, email us at hello@ecosthi.com with the subject line "Account Deletion Request" from your registered email. We'll process it within 7 business days.
We'd love to hear from sustainable brands! Visit our Sell on Ecosthi page and fill out the vendor application form. Our team will review your submission and reach out within 5–7 business days.
All applicants go through our 18-point sustainability audit before onboarding.
We welcome brands across all categories — home, personal care, fashion, food, pets, kids, and more — as long as they meet our sustainability standards. Both large brands and small artisan businesses are welcome.
Key requirements: eco-friendly materials, ethical labour practices, and plastic-free or minimal packaging.
Ecosthi charges a commission on each sale, which varies by product category (typically 8–15%). There's no upfront listing fee or monthly subscription for verified vendors.
Full fee details are shared during the onboarding process. Contact us at hello@ecosthi.com for a vendor info pack.
Our friendly support team is here to help. Reach out via email or phone — we typically reply within 2 hours on business days.